Terms and conditions - Femi.Eko® Club Loyalty Program

TERMS AND CONDITIONS - FEMI.EKO® CLUB LOYALTY PROGRAM

Last updated: 21.03.2025

These terms and conditions set out the legal framework for participation in the Femi.Eko® Club (the “Loyalty Program”), which is administered by FEMIEKO ApS, CVR no. 43804391, with registered address at Bjerget 24, 6800 Varde, Denmark.

By signing up and participating in the Loyalty Program, each participant (“Member”) confirms that they have read, understood and accepted these terms and conditions.

1. DEFINITIONS AND APPLICATION

1.1 Femi.Eko® Club is a loyalty program for customers who make purchases on www.femieko.com and interact with the brand through various eligible actions.

1.2 Member - any natural person over the age of 18 who joins the program by creating a user account at www.femieko.com.

1.3. Love Drops - loyalty points earned by Members through purchases and other eligible actions. The points can be redeemed for discounts and other benefits within the loyalty program.

1.4 Data Controller - FEMIEKO ApS is the data controller and processes Members' personal data in accordance with the privacy policy and applicable GDPR rules.

2. REGISTRATION FOR THE PROGRAM

2.1 Signing up for Femi.Eko® Club is free and requires the Member to create an account at www.femieko.com.

2.2 Upon activation of the account, each Member will receive a welcome bonus of 150 Love Drops.

2.3 If a user already has an account on the website, they will be automatically enrolled in the program and receive the relevant points.

2.4 By signing up for the program, the Member consents to their personal data being processed for the purpose of administering the loyalty program in accordance with the EU General Data Protection Regulation (GDPR) (2016/679) and Femi.Eko®'s privacy policy.

3. EARNING AND USE OF LOVE DROPS

3.1 Earning Love Drops

Members can earn Love Drops through the following actions:

• For every DKK 1 spent = 1 Love Drop
• Orders over DKK 300 = +50 Love Drops
• Orders over DKK 500 = +100 Love Drops

3.2 Other ways to earn Love Drops

• Approved product review = +50 Love Drops
• Review with image = +30 Love Drops
• Video review that can be used on social media = +1000 Love Drops
• Refer a friend who makes a purchase = +300 Love Drops
• Birthday order (within the birthday week) = +500 Love Drops

3.3 Using Love Drops

• Love Drops can only be used for discounts and other benefits available on www.femieko.com.
• Love Drops cannot be exchanged for cash or transferred to another user.

4. LOYALTY LEVELS

4.1 Program levels

The Loyalty Program has three levels, which are determined by the total number of Love Drops earned:

• Love Sprout (0-500 Love Drops) - Access to discounts and promotions.
• Love Blossom (501-1500 Love Drops) - Extra discounts and free shipping on orders over DKK 200.
• Love Bloom (1501+ Love Drops) - Personalized gifts, exclusive discounts (e.g. 20% permanent discount), and priority access to offers and new product launches.

4.2 Maintaining a loyalty level

Once a tier is achieved, the Member must maintain the required number of Love Drops earned within the last 12 months. If this minimum is not maintained, the member will be downgraded to the previous tier.

5. TERMINATION AND WITHDRAWAL FROM THE PROGRAM

5.1 Voluntary withdrawal

A Member may terminate their participation in the Loyalty Program at any time by submitting a written request to hello@femieko.com.

5.2 Consequences of account deletion

Upon deletion of an account:

All Love Drops earned will be canceled without the possibility of restoration.
The Member's personal data will be deleted in accordance with GDPR and Femi.Eko®'s privacy policy.

5.3 Suspension or exclusion

FEMIEKO ApS reserves the right to suspend or permanently remove a Member from the program upon suspicion of fraud, abuse of benefits or other improper conduct.

6. CHANGES IN TERMS AND CONDITIONS AND PROGRAM TERMINATION

6.1 Changes to terms and conditions

FEMIEKO ApS reserves the right to change these terms and conditions at any time without prior notice. Any changes will be published on www.femieko.com and take effect from the date of publication.

6.2 Termination of the loyalty program

FEMIEKO ApS may at any time decide to discontinue Femi.Eko® Club. In the event of termination of the program:

• Members will be informed at least 30 days in advance.
• Any remaining Love Drops can be redeemed within a specified deadline.

7. PROTECTION OF PERSONAL DATA (GDPR)

7.1 Processing of personal data

Participation in Femi.Eko® Club involves the processing of Members' personal data in order to administer the loyalty program and send personal offers.

7.2 Compliance with data protection rules

Members' personal data is collected and processed in accordance with the EU General Data Protection Regulation (GDPR) 2016/679. Further information can be found in the Privacy Policy, which is available on the website.

7.3 Members' rights

Members have the right of access, rectification, erasure and restriction of processing of their personal data. Requests can be submitted in writing to hello@femieko.com.

8. CONTACT US

For questions or inquiries regarding Femi.Eko® Club, please contact us at:

Email: hello@femieko.com
Website: www.femieko.com

These terms and conditions are effective from the date of publication on www.femieko.com.